Employee Voice, Communication Formality, and Employee Engagement: Is There a “New Normal” for Internal Communication in China?

نویسندگان

چکیده

Objectives: The purpose of this paper is (a) to examine the relationship between employee voice and management receptiveness with engagement; (b) explore changes in internal vertical communication during COVID-19 pandemic; (c) how less formal influences engagement. Methods: A survey 344 Chinese professionals Shanghai region was conducted measure voice; receptiveness; via DingTalk, WeChat, online meetings, face-to-face (F2F) meetings; use informal (frequency WeChat Moments managers employees). ANOVA analysis used compare across three time periods, hierarchical regression predictors Results: Across pandemic, increased their employees DingTalk meetings but decreased F2F meetings. Employee were most significant Perceptions grew significantly from pre-COVID period until present. sharing liking among predicted higher Conclusions: This first known study connection engagement context. It also explores two platforms, similar affordances are varying amounts formality workplace. highlights Moments, an form communication, drives

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ژورنال

عنوان ژورنال: Business Communication Research and Practice

سال: 2021

ISSN: ['2586-5293', '2586-534X']

DOI: https://doi.org/10.22682/bcrp.2021.4.2.82